Get the Help You Need

Members across North Florida and South Georgia can contact First Commerce in several ways, including by phone, secure message, text, or by visiting a local financial center. Our team is committed to providing friendly, knowledgeable support to help you manage your finances with confidence.

We’ll do our best to respond the same business day. Requests submitted after 5 p.m. EST will be answered the next business day. For immediate assistance, call our Member Services Team.

Contact Us

Contact Member Services

Need a quick answer? Penny, our new AI virtual assistant, can help 24/7! Call 850.488.0035 or 1.800.533.5772 and she can answer simple questions such as balances, routing number, hours, and much more.

You can also try our automated digital assistant. Send a text message to 850.617.1614 and our digital assistant will respond right away. Get answers to simple questions about products and services, as well as digital banking features, hours, locations, and more.

If you need more personalized service, you can speak with the Member Services Team. Representatives are available 8:00 a.m. to 6:30 p.m. (ET) Monday through Friday and 9 a.m. to 1 p.m. (EST) Saturday.

Visit a Financial Center

Visit any of our 14 locations to speak directly with a team member. Save time by scheduling an appointment for your visit and a team member will be waiting to assist you.

Locations Schedule an Appointment

Send Mail or Fax

We can also be reached by mail. Our mailing address is:
First Commerce CU
P.O. Box 6416
Tallahassee, FL 32314

Or you can send us a fax at 850.922.4697.

Social Media

Connect with us on social media for the latest updates and to engage with us.

facebook linkedin instagram twitter

Report Account and Card Fraud

Have you received a suspicious email, found a fraudulent charge, or had your First Commerce debit or credit card stolen? Let us know.
Report FraudReport Stolen CardsReport Suspicious Emails

Frequently Asked Questions

Response times can vary depending on the contact method. Phone calls typically provide immediate assistance during business hours, while secure messages and email inquiries may be answered within one business day.
While Member Services representatives are available during regular business hours, members can access their accounts through digital banking 24/7 to check balances, transfer funds, and manage payments.
To help resolve your request quickly, it’s helpful to have your account information, identification details, and any relevant transaction information available when contacting Member Services.
Members can share feedback by contacting Member Services or speaking with a team member at a financial center.